The privacy of the people we work with, and of everyone who visits our website, matters to us. This policy explains what personal information Spatial Media collects, why we collect it, and what you can do about it. Last updated 12 October 2026.
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We also respect the privacy laws that apply to people outside Australia who use our website or work with us, including in New Zealand, Canada, the United Kingdom and the European Union.
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
When you fill in a form or book a call with us, we collect the details you give us, such as your name, email address, phone number, organisation and message. We keep them in HubSpot, our customer relationship system, and use them to reply to you. Where it relates to your enquiry, we may also tell you about services we think are relevant.
If you subscribe to our newsletter, you have agreed to receive emails from us about our work and services. Every email has an unsubscribe link, and we follow the Spam Act 2003.
Spatial Engage, our community engagement platform, has its own privacy policy and terms. They apply when you use the platform or sign up for an account.
We use cookies and similar technologies to understand how people use our website, so we can improve it and measure our marketing.
PostHog shows us which pages are visited, what people click and how far they scroll. For visitors who allow it, it also records replays of how the site was used, with anything typed into forms hidden. We set PostHog to discard IP addresses, and its data is stored in the United States.
Google Analytics and Google Ads measure visits to our website and the results of our advertising. HubSpot records visits from people who have filled in one of our forms, so we can see which pages they found useful, and measures our advertising.
In some places, including Canada, we ask before using cookies that aren't essential, and you can change your choice at any time. Wherever you are, you can block or delete cookies in your browser settings. The website still works without them.
We don't collect your precise location. Our analytics tools may estimate your country or city from your internet connection.
We don't sell personal information.
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
We use service providers to run our business and website, including HubSpot, Google, PostHog and Webflow. Some of them store information outside Australia, mainly in the United States. We choose providers with strong security and privacy commitments, and they may only use your information to provide their services to us.
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via contact@spatialmedia.io
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at contact@spatialmedia.io
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Under the Privacy Act, you can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details below. We may need to confirm your identity first. In some cases the law lets us refuse access, for example where it would reveal someone else's personal information, and we will tell you why.
If you are in the European Union or the United Kingdom (under the GDPR), or in Canada, you also have the right to:
You can also object to processing that relies on our legitimate interests, and withdraw your consent where we rely on it, such as for analytics cookies. To use any of these rights, contact us using the details below. We may need to confirm your identity first.
At Spatial Media, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at contact@spatialmedia.io, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.
If you have a complaint about how we handle your personal information, or think we have breached the Australian Privacy Principles, email us at contact@spatialmedia.io and we will respond.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, on 1300 363 992, or by post to GPO Box 5288, Sydney NSW 2001. If you're in New Zealand, Canada, the UK or the EU, you can also contact your local privacy regulator.
If we have a data breach that is likely to cause serious harm, we will notify the people affected and the OAIC, as the Notifiable Data Breaches scheme requires. Our data breach response plan sets out who does what and the steps we take. You can ask us for a copy at contact@spatialmedia.io.
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Phone: 1-300-772-842
Email: contact@spatialmedia.io
Address: GPO Box 526, BRISBANE, QLD, 4001, Australia
Australasia
DIGITAL SYNDICATE STUDIOS LIMITED
NZBN: 9429050045761