Dan Cain
November 29, 2024

Welcome, Lauren! – Meet Spatial Media’s New Digital Customer Support Specialist

Spatial Media’s Digital Customer Support Specialist Lauren joined the team in November With a background in game design and broad cross-industry experience, Lauren is leading the charge to ensure that our clients and partners have the best possible experience when bringing their major projects to life.

Spatial Media’s Digital Customer Support Specialist Lauren joined the team in November With a background in game design and broad cross-industry experience, Lauren is leading the charge to ensure that our clients and partners have the best possible experience when bringing their major projects to life. We caught up with Lauren to find out a little bit more about them and their role.

“I was really excited to join Spatial Media. I am excited about how technology can be used to connect people and information, so it makes me really happy to be involved in work that I am passionate about.”

“I have Bachelor's Degree in Game Development & Design, and I understand how immersive experiences like gaming can capture attention, engage people and encourage new ways to explore information. With a number of our projects, you can see how gaming design has supported engagement, whether that’s through interactive portals that allow user exploration or fun simulations such as the Brisbane Metro game, which allows the benefits of a project to be explored through play. And if you have seen our 3D technologies, it isn’t hard to understand why users engage with what we create.”

“Added to that, I have worked mainly in IT roles but within different industries, including dental, agriculture, defence and sport, so that gives me a broad understanding of various industries, as well as the needs of customers requiring reliable, knowledgeable and rapid support.”

With over 180 projects delivered in 2022 and a strong pipeline of new projects across Australia and North America, Lauren’s role is one that will be central to our ongoing growth.

“My role is the Digital Customer Support Specialist. I manage the backend ticketing systems by either actioning, QAing or allocating tasks as well as supporting the project managers with their ongoing projects. I’m there to help manage the work load as well as assist clients in a timely and proactive manner.”
“Proactiveness and an open door approach is what I will bring to our clients, I strive to help clients feel like they can always come to me if they need help, advice, training or support”
And as we support more and more projects, Lauren believes that there is something unique about the balance between virtual design and physical construction that her role provides, “In gaming design, we get to create amazing products, but what I like about Spatial Media is that we can link our work to real-world infrastructure. I enjoy being able to work on an infrastructure project and be able to drive past it while it is being constructed or completed and have the satisfaction of saying, ‘my work contributed to building that!’"

When she is not supporting our client’s projects, you’ll usually find Lauren gaming or spending time with her family, with her highly valued assistant (pictured) never far away from the action.

from our clients

Spatial are my go-to for solutions

Spatial are my go-to for solutions nobody has dreamt up yet! They have an incredible knack for combining tomorrows tech solutions with creativity, intuitive UX and analytics. The results are engaging interfaces that are impactful and ultimately bridge the gap between project and stakeholders.
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Kate Kernaghan, Company Director, Factotum Communications

They look tremendous, the team have done amazing work!

Our booth very popular - the corflute poster was so incredible to point at our ideas, even at a concept level. Well done to you and the Spatial Media team!
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Rainer Knobloch, Co-Founder - Strategy and Operations

It was a pleasure to work with everyone

Spatial Media masterfully brought our CETO wave energy technology to life and provided a glimpse into how we're harnessing the immense power of the ocean to create clean, renewable electricity. Thank you to Spatial Media - Visual Engagement Solutions for their incredible work on this animation!
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Brighid Jay, Chief Commercial Officer, Carnegie Clean Energy

A very straightforward and fun process for EnergyAustralia

From the initial kick off meeting to the final video, it was a very straightforward and fun process to work with Spatial Media. The final video is outstanding and really helped bring the project to life for our stakeholders. Highly recommended.
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Matt Bruers, Development Director, Wooreen BESS, EnergyAustralia

Top shelf solutions for North East Link project

Spatial Media offers top shelf solutions that help tell the often intricate stories around the construction of major infrastructure. From animations to 3D models, dealing with Spatial has been seamless, and the end results have been first class.
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Jamie Aldridge, Communications Manager, Spark – North East Link – D&C 

Airside Driving Simulator an important part of the training program

It can be storming outside. It could be night time. Any time of the day or night we can create these simulations. It’s very flexible.
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Niel Young, Training Coordinator, Brisbane Airport

Enhancing and innovating communication for Melbourne Airport

Spatial Media is an excellent partner and we’ve been impressed by the work the team has produced for Melbourne Airport to help inform our travellers and community about our terminal upgrades and new runway. They are great to deal with and deliver a polished product with creative thinking and a can-do attitude.
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Andrew Lund, Head of Media and Communications, Melbourne Airport

They are our go to tech-savvy experts with huge amounts of creative flair!

COVID19 social distancing restrictions made having our large scale community event nearly impossible, so we decided to take our face-to-face event online. Spatial worked really closely with us to develop the concept, design and platform that would host our virtual community event. The Spatial team are exceptionally creative, with a fantastic ability to bring your idea to fruition in a way you never thought possible. They made our pen on paper scribble into something that over 45k stakeholders visited online, more than what we could have reached in person. Thank you
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Emily Divitaris, Senior Communications Advisor, WestConnex

Valuable long-term partnership with Brisbane Airport Corporation

The Spatial Media team are always professional, well organised and continuously deliver high quality content pieces on time and on budget. They bring new ideas to the table and constantly adapt to changing requirements. I would highly recommend Spatial Media to all.
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Lauren Graham, Head of Commercial Marketing, Brisbane Airport Corporation